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Successful executive with over 20 years of experience in Call Center Operations, Customer Service, Marketing and Sales. Extensive experience in healthcare, technology and business process outsourcing. MBA graduate with C level executive work experience since 1998. Well known for his ability of building strong management teams, lasting relationships with clients, partners and providing clear vision and direction for the organization. Hondo served as President/CEO at Marketing Ally and Dialogue Direct, both large scale international BPOs. He later founded Trizon, a successful BPO which was acquired by a large Payer in healthcare. After 2 years as COO with United Healthcare, Hondo joined our Team at Squeeze as managing partner and CEO.
With a background in lead generation, marketing and sales of consumer products, Carson's largely responsible for developing strategy, business and sales operations. Throughout his career, he's managed databases containing hundreds of millions of records collectively. Carson's focus is on generating maximum revenue for Squeeze clients.
Patrick Murphy is an experienced financial professional with a true passion for partnering with business owners to creatively solve their problems, achieve their long-term goals and manage their successful transitions.
Patrick graduated from Oakland University in Rochester, Michigan with degrees in both Accounting and English. He began his career with Doeren Mayhew CPAs and Advisors working there for five years before moving into private industry. After working as a Controller for a manufacturing company Patrick assumed the role of CFO at a publicly traded company that he then partnered with private equity to both acquire and take private. That acquisition inspired decades of working to create, via acquisition or organically, over a half dozen different companies that were nurtured, grown and ultimately sold. Patrick served as CFO of Dialogue Direct, a worldwide BPO during which time they grew from $5mm, to over $50mm annually before they were ultimately acquired by private equity.
Patrick lives in Bloomfield Hills, Michigan with his wife Crissy, four of their six children and three dogs, Snoopy, Harvey and Rocket. In addition to his family he enjoys reading, motorcycle touring and oil painting.
Information Technology leader with over 20 years of experience leading cross functional teams. Repeated success throughout his career establishing technological solutions that stay ahead of and support company growth. Experience designing solutions for companies at stages from startup to over $100mm annually.
With broad knowledge in DevOps, networking, security, telephony, engineering and people development, Uri has been able assemble teams and then architect solutions specifically tailored to support a company’s growth using a variety of stacks.
Core Strengths:
Cross-Functional Team Leadership & Collaboration | Network Design | IT Architecture | Budget Management | Data Analysis | Vendor Management | Data Center Operations | Performance Improvement | Troubleshooting | People Development | Conflict Resolution | Relationship Building | Payment Processing | LMS | CMS
Amy has a successful background in information, technology and systems development. In her previous role, she developed ecommerce integrations for Nuskin, a $2B direct selling consumer products company. One of just a few women on a large development team, she regularly lead projects to successful outcomes.
Amy has her degree in Computer Science from Eastern Washington University in Cheney, Washington. As one of only a few women in her graduating class in 1999, Amy has always stood out as a leader in her field.
With her expertise in managing Five9 and handling integrations into and from the platform Squeeze is a step above every other call center. In addition to developing and overseeing dozens of client integrations and campaign configurations, Amy now advises Squeeze clients on their own internal Five9 domains. If there was a Black Belt in Five9, Amy would teach the program. Amy will answer the questions you have about Five9, that Five9 will not even be able to answer.
Amy's expertise enables us to scale our operations for our growing list of technology companies, national mortgage lenders, and banks.
Amy is the perfect role model and leader for our entire team, and especially women at Squeeze. Amy has a passion for Squeeze and our team members that goes beyond being successful at work. Amy is married to Carson and has three beautiful daughters who she enjoys spending time with. When she escapes her computer, she loves the outdoors, especially the mountains and beach.
You can always expect Amy to tell it like it is.
James has a long, successful track record in call center operations and business process outsourcing. James began with Marketing Ally nearly twenty years ago where they built a BPO operation which was later acquired by Dialogue Direct. In his role at Dialogue Direct, James helped scale operations to over 2,000 reps in offices across the country working with some of the largest consumer and b2b brands in the industry.
James later joined the team at National Med Trans, where they handled non-emergency medical transportation for health plans. NMT was acquired by United Healthcare. In his operations role with United Healthcare, James helped scale their call center operations to over 700 employees in offices across the country. We're excited to have him on our team, as he brings great experience and leadership to Squeeze.
James is a graduate of Brigham Young University, and resides in Utah with his wife Rachel and their beautiful family.
Ken brings decades of experience assisting clients solve their sales and marketing issues in multiple industries including; healthcare, technology, consumer packaged goods. Ken is a driven individual, and solutions oriented in his approach to issues facing companies and brands.
Ken is an instrumental part of the expansion of Squeeze into a nationally recognized leader in "Sales Experience".
Ken holds a degree in Communications from Southern Connecticut State University and lives in New York City where he enjoys basketball and volunteering with Big Brothers Big Sisters of Westchester, NY and New York Cares organizations.
Whitney joined Squeeze in 2012 as a lead team rep, and shined as a top producer. When we needed help with administration, Whitney began learning our reporting, and handling some finance responsibilities. In 2019, Whitney has moved into a full-time role as our accounting manager handling everything from start to finish. Whitney is your go-to problem solver when it comes to invoicing, commissions and payroll.
In his career he has been a working HR professional for 5 years holding various positions within HR from a Payroll and Benefits specialist, to most recently being the HR Director for Elite Automation in Lindon, Utah. Chase holds a degree in Sociology from BYU-Idaho.
Chase has been married to his beautiful wife for 6 years. They have a wonderful daughter that is 2.5 years old that take up most of his free time. Apart from being a full time husband and father, Chase loves being outdoors either hiking, camping, and fly fishing. Basketball is by far his favorite sport from playing Saturday morning pickup games, watching the Lakers and has coached at different times in his life.
Chase is currently pursuing a Masters in Human Resources.
Jacob has been with Squeeze now since 2015, while completing his degree in Entrepreneurship with Brigham Young University. He's worked with our mortgage lead team as an agent, and in sales with our client Little Giant Ladders, where he led the team in production.
Jacob now works with our clients to ensure their success, and oversees production at our American Fork location.
Paul Baldwin has over 15 years retail, and consumer sales experience. Paul is a professional on the phone and he’s able to teach and lead the team with real-world technical ability. In his time with Squeeze he’s lead every sales project he’s attempted. Paul lead the company in sales for both Purple Mattress, and Little Giant Ladders and excelled as our corporate trainer, before being promoted to Operations Director.
Jake White began as a business development representative with Squeeze. Jake now oversees BDR agent production for our B2B clients. Jake has great technical skills, with a background in computer science, and sales process. Jake currently handles CRM development for new partners, along with email marketing automation for these programs. Jake received his Bachelor of Science, Applied Computer Science from Brigham Young University.
Connor joined the team at Squeeze in 2018. In that time he has managed multiple remote offices and programs, while earning his degree from Utah Valley University in Digital Marketing.
Connor has great insight to agent performance, and great interpersonal skills working closely with Squeeze clients and partners. With his interest in digital marketing, and client services he brings a great eye for campaign performance and success that we appreciate.
Connor and his wife reside in the Salt Lake area, and just purchased their first home which keeps him busy after hours.
Donny has an eye on technology, and is very organized in managing his projects. Donny grew within Squeeze from being an agent, to leading a team before he moved into IT services. IT is where he's really flourished. Now he handles our network systems, hardware and client implementations. Donny handles system integrations, shaking hands with your CRM to update necessary data, optimizing campaign performance. Donny is always a pleasure to work with.
Shawna is an incredible sales coach, working with her agents and team leaders to improve performance daily. Shawna has been on our team for nearly 5 years, and has overseen many programs. Shawna has the unique ability to get amazing results from people, instilling confidence in them and helping them achieve new levels of success. Officially known as the Squeeze mom to many of our younger people, love and appreciate her just as much as we do as a company.
Lou personifies the Squeeze mantra, "Make it Happen". Lou began with Squeeze as a lead agent, and has worked with us since 2016. Always an attention to detail, and doing things the right way, Lou was a natural fit to lead our QA team.
When she's not at work, she's raising two beautiful children with her husband Sage, and enjoys photography and the amazing Utah outdoors.
Kaleb Jeppson has been with Squeeze since his hair was short. He's worked on many different programs, and managed projects in Mortgage, Tax, Healthcare and always helps everyone around him become successful. As someone with a warm personality, Kaleb is there to welcome new members to our team, and teach them about the company and how to be as successful as he's been.
In addition to working at Squeeze, Kaleb is studying Human Resources and is married to his wonderful bride for the past year and a half.
Owns and operates several Companies in the consumer finance space, including Optima Tax Relief, Debtmerica, and SuperMoney.com. Together these entities employ over 600 staff at their headquarters in Santa Ana, CA, and provide services to tens of thousands of clients across the country.
Harry’s entrepreneurial ventures have achieved numerous accolades. These include being honored with INC Magazine’s “Fastest Growing Private Companies in America” award on five occasions, including earning the #3 overall rank in 2015.
Harry’s career began as an investment banking analyst at Merrill Lynch in San Francisco, CA, where he focused on mergers and acquisitions for the technology industry. It was there he realized that his skill set would be better suited to make a positive impact for consumers on Main Street.
Harry is a graduate of the Management and Technology Program at the University of Pennsylvania, which combined a degree from the Wharton Business School with a degree from the School of Engineering and Applied Science.
Harry resides in Manhattan Beach, CA with his wife and two boys.
Patrick Oborn is the founder and CEO of Tawny Capital, and investment firm that specializes in early-stage investments and cryptocurrency asset mangement.
As the co-founder of Telarus, now the world's largest privately held technology services distributor (master agent), Patrick knows first-hand how to overcome the struggles common with technology startups and to help them become investment grade companies. In addition to his continued involvement in Telarus,
Patrick serves as a strategic advisor to both Squeeze Media and Lightning MD, a SaaS medical billing platform company.
Innovative and insightful sales Executive with an MBA, a commitment to service excellence, and extensive experience in high-tech.
Proven ability to identify and close new business opportunities; gain trusted-advisor status with key decision makers and implement programs and strategies that improve profitability, market share, and customer satisfaction. Excels in managing the expectations of demanding, high-profile stakeholders while driving positive organizational change.
David began in digital marketing in 1995 as a founding member of the Houston Chronicle (Chron.com) launch team.
Gravitating to the forefront of digital innovation such as working with Mark Cuban to promote Broadcast.com, the internet's first streaming site before moving on to Overture, the first pay-per-click search engine.
Founded Rising Revenue a digital marketing agency and consultancy in 2007. Since that time, he has developed and sold affiliate businesses and consulted and executed digital marketing strategy and business development for clients.
David resides in the Salt Lake City area. A dedicated father to five amazing daughters who keep him very busy outside of work.